Terms & Conditions

RESERVATION
You are deemed to have read, understood, agreed and accepted the terms and conditions below BEFORE you:
submit your request of booking, or
make the payment upon confirmation of booking, or
stay at the accommodation you have booked.

No arguement/ appeal/ claim will be entertained thereafter.

Rates
Service charges have been included in all published rates, unless otherwise stated.
Regular rate is applicable everyday, including Saturday, excepts long public holiday.
Peak rate is applicable when check-in date falls on long public holiday and its eve.
Long public holiday is when the public holiday is 2 days or longer.
Surcharge on extra pax will be applied according to rates respectively.

Check-in
Standard check-in time is between 2:30pm - 3:00pm.
Checking-in early is subjected to availability and approval.
A refundable security deposit (RM100~RM300) is required before key collection.

Check-out
Check-out time is strictly 12:00pm.
Checking-out late is subjected to availablity and approval. Fees may be applied.

Reservation & Payment
All prices are quoted in Ringgit Malaysia (RM).
Reservation is by request on first-come-first-served basis.
(Down)payment is to be made within 1 hour AFTER your request is processed.
Reservation is valid upon receive of payment proof only.
Down-payment is required upon reservation made more than 1 week prior to arrival.
Full-payment is required upon reservation made less than 1 week prior to arrival.
Balance payment shall be made BEFORE 3:00pm upon arrival or the booking will
be considered VOID and your down-payments will be forfeited as well.

Postpone or Changes in Booking
Request for changes in the confirmed booking will not be entertained within
the 14 days period prior to arrival/event date.
Changing of bungalow is NOT allowed at any time but cancellation may be applied.
Request to postpone is allowed only with written notice not less than forteen (14) days
prior to initial arrival/event date.
An admin fee of 20% (minimum RM100) will be imposed for any approved postpone,
change or amendment.

Cancellation
Cancellation fee equivalent to the down-payment will be imposed in the events of cancellation at any time.

Satisfaction & Complains
Though we made best effort to reveal the original scenes of the accomodations via our website, we, VNET do not guarantee your satisfaction in any accommodation you have booked. Therefore, we, VNET do not entertain any complains or claims nor refund any money eventhough unsatisfactory arises. The guest shall be responsible for his/her own judgements and decisions.

Losses, Damages & Injuries
Staying at any of the holiday accommodations are solely at your own risk. Neither VNET nor the accommodation management shall be responsible or liale for any losses, damages or injuries occur during your stay.

Amendments of Terms & Conditions
VNET reserves all rights to amend any prices, specifications, terms and conditions without prior notice.

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